Privacy Policy

Last updated: October 31, 2025

Will Haul ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect information about you when you use our websites, mobile forms, and communication services, including text messaging.

1. Information We Collect

We collect information directly from you when you:

• Submit a haul request or contact form on willhaul.app
• Sign up as a driver through havetruck.willhaul.app
• Communicate with us by phone, text, or email
• Upload delivery or proof-of-service photos

The information we may collect includes:

• Name
• Phone number
• Email address
• Pickup and delivery locations
• Photos submitted for delivery proof
• Vehicle and driver information (for drivers only)
• Payment-related identifiers (via third-party processors such as PayPal or Stripe)

We also automatically collect limited technical data such as:

• IP address and browser type
• Access times and referring websites
• Device identifiers and session data

2. How We Use Your Information

We use your information to:

• Provide and manage hauling and delivery services
• Match customers with available drivers
• Communicate updates (via text, call, or email) about requests, deliveries, or payments
• Verify driver identity and maintain operational safety
• Process payments and payouts through trusted third-party partners
• Improve our services and website performance
• Comply with legal obligations

3. SMS & Communication Policy

By providing your phone number and submitting a request or signup form, you consent to receive text messages from Will Haul for purposes such as:

• Request confirmations and scheduling updates
• Driver assignment and ETA notifications
• Delivery-proof or photo confirmations
• Account or payout notifications (for drivers)

Message frequency: as needed per request or driver activity.
Message & data rates may apply.
You may reply STOP to opt out or HELP for assistance at any time.

We do not sell, rent, or share your phone number for marketing by third parties.

4. How We Share Information

We may share limited information only as necessary to operate our service:

• With drivers – to complete customer haul requests
• With customers – to coordinate pickups and deliveries
• With third-party service providers – such as payment processors, SMS gateways (Twilio), and hosting services
• With law enforcement or regulators when required by law or to protect the rights and safety of our users

We never sell your personal information.

5. Data Security

We use administrative, technical, and physical safeguards to protect your data from unauthorized access or misuse. While no system is 100% secure, we continuously review and update our security practices.

6. Data Retention

We keep your information for as long as necessary to provide services, resolve disputes, or meet legal obligations. You may request deletion of your data at any time (see Section 8).

7. Cookies and Tracking

We use minimal cookies and analytics tools to understand website usage and improve user experience. You can control cookies through your browser settings.

8. Your Choices and Rights

You can:

• Opt out of SMS communications by replying STOP
• Request access to or deletion of your personal data by contacting us
• Update your contact information by reaching out to our support team

Requests may require identity verification for your protection.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new "Last updated" date. Continued use of our service after any update means you accept the revised terms.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at: info@willhaul.app